Who we are

Our website address is: https://www.itsupportct.com
Effective Date: 02/28/2025
Business Location: Connecticut, USA

What This Policy Covers

This Privacy Policy explains how we collect, use, and share information when you:

• Visit our website
• Contact us through our forms
• Leave comments (if enabled)
• Interact with embedded content (like videos)
• Comments

Information We Collect

A) Information You Provide to Us (Contact Form)

When you submit a contact form, we may collect:

• Name (if provided)
• Email address
• Phone number (if provided)
• Company name (if provided)
• The message you send and any details you include

Why we collect it: to respond to your request, provide quotes, schedule services, and communicate with you.
Where it goes: the form submission typically sends to our email and/or is stored in the website database depending on the form plugin settings.

B) Information Collected Automatically (Website Usage Data)

When you browse our site, we may automatically collect information such as:

• IP address (often processed in truncated/anonymized form depending on configuration)
• Device and browser type
• Pages viewed, time spent, navigation paths
• Approximate location (city/region-level)
• Referring website or campaign source (e.g., ads or links)

This data is collected primarily through a third-party analytics tool.

C) Comments (If Enabled)

If visitors leave comments, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Cookies are small files stored on your device. We use cookies for:

• Essential website functions (e.g., login/session cookies if you have an account)
• Preferences (where applicable)
• Analytics

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We use Google analytics to understand how visitors use our site (for example: which pages are visited most, how users arrive, and how the site performs). This helps us improve our website and marketing.

The analytics tool may set cookies and collect information about your use of the website. This information is transmitted to and processed by a third-party.

• We do not sell your personal data.
• We use analytics to improve our services and website experience.

To learn more about how Google handles data, you can review Google’s materials and policies (Google Privacy Policy and Google Analytics terms).

• Opt-out options:
  You can block analytics cookies in your browser, use privacy extensions, or use Google’s opt-out tools where available.

Embedded content from other websites

Pages on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if you visited that other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content—especially if you have an account and are logged in to that service.

How We Use Your Information

We use information for purposes such as:

• Responding to messages and service inquiries
• Providing IT support / web design information and quotes
• Operating and securing the website
• Monitoring performance and improving content
• Preventing spam, fraud, or abuse

Who We Share Your Information With

We share information only as needed to run the website and provide services, such as:

• Service providers (e.g., website hosting, email delivery, security/spam tools, analytics providers like Google)
• Legal or safety reasons if required by law, subpoena, or to protect rights/security

We do not sell your personal information.

How long we retain your data

We retain information only as long as needed for the purposes described above:

• Contact form submissions: kept as long as necessary to respond and maintain business records (often 6–24 months, or longer if you become a customer).
• Analytics data: retained according to our Google Analytics settings.
• Comments: if you leave a comment, the comment and its metadata may be retained indefinitely to recognize and approve follow-up comments automatically.
• User accounts (if any): we store the information provided in the user profile. Users can view, edit, or delete their personal information at any time (except username). Site administrators can also view and edit that information.

Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request deletion of your personal information
• Correct inaccurate information
• Opt out of certain data processing (where applicable)
• To make a request, contact us at: privacy@itsupportct.com

We may need to verify your identity before fulfilling certain requests. We may keep certain information when required for legal, administrative, or security purposes.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Security

We take reasonable steps to protect your information, including limiting access and using security measures appropriate for a small business website. However, no method of transmission or storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

IT Support CT LLC
Email: info@itsupportct.com
Website: https://www.itsupportct.com