Terms and Conditions

Effective Date: June 23, 2025

Welcome to IT Support CT LLC (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website and IT services. By accessing our website or engaging with our services, you agree to be bound by these Terms. If you disagree, please do not use our website or services.

Services

IT Support CT LLC provides a broad spectrum of IT services, including—but not limited to—the following:

Managed IT Support (on‑site and remote, 24/7 helpdesk, ticket reporting)
Network Installation & Monitoring
Server & PC/Mac Support
Cloud Solutions (Microsoft 365, Google Workspace, AWS, Azure)
Backup & Disaster Recovery (on‑premises & cloud)
Cybersecurity Services
Technology Advisory & Consulting

AND additional services beyond those listed above.

The precise scope, deliverables, schedule, and fees for any service will be set out in a separate Service Agreement or Proposal.

Eligibility

By using our services, you confirm that you are at least 18 years of age and possess the legal authority to enter into contracts.

Your Responsibilities

You agree to:

Provide accurate, up-to-date information upon request.
Use our services lawfully and not for any illegal or unauthorized purpose.
Refrain from trying to access or disrupt any resources or user accounts affiliated with IT Support CT LLC.

Payment Terms

Unless otherwise agreed in writing:

Services are billed according to the pricing and payment schedule laid out in your Service Agreement or separate invoice.
Payment is due within 14 days of the invoice date.
Late payments may prompt interest charges, suspension of services, or additional fees.

Intellectual Property

All content on our website—text, graphics, logos, software, and other materials—is owned by IT Support CT LLC or its licensors. You are granted a limited, revocable license to access and use this content solely for your own internal business purposes. You must not copy, reproduce, republish, upload, post, transmit, or distribute these materials without our prior written permission.

Confidentiality

Both parties agree that all proprietary or sensitive information disclosed during the term of any Service Agreement (e.g., business operations, technical protocols, and security practices) will remain strictly confidential and will not be disclosed to any third party without prior consent, except as required by law.

Warranties & Disclaimer

Our services are provided “as‑is” and “as‑available” without any express or implied warranty, including but not limited to warranties of merchantability, fitness for a particular purpose, or non‑infringement.

While we make every effort to ensure reliable service, we cannot guarantee that services will be uninterrupted, error-free, or completely secure.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT SUPPORT CT LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL CUMULATIVE LIABILITY TO YOU, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES RECEIVED FROM YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE LIABILITY.

Termination

We may suspend or terminate your access to our services and this website, with or without prior notice, if we determine that you are in breach of these Terms or if such action is otherwise warranted to protect our legal rights or those of others.

Modifications to Terms

We reserve the right to modify or replace these Terms at our discretion. Changes will be indicated by updating the Effective Date above. Your continued use of our website or services following any changes constitutes acceptance of those changes.

Governing Law

These Terms and any related Service Agreement shall be governed by the laws of the State of Connecticut, USA, excluding its conflict-of-law principles.

Contact Information

If you have questions or concerns regarding these Terms, please contact us at:

IT Support CT LLC
Connecticut, USA
Email: info@itsupportct.com
Website: https://www.itsupportct.com